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Agent
- AI Employee Configuration Page Function Introduction
- How to Configure Character Settings for an AI Employee?
- How to Make AI Respond More Like a Real Person?
- How to Insert Variables and Tools in AI Employee Configuration?
- What is AI memory? How can we help AI employees maintain context in customer communications?
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Knowledge
- How to add a knowledge base for AI employees?
- How to add product descriptions, operating instructions, and other content using document?
- How to add frequently asked questions and corresponding answers using Q&A?
- How to use materials to get AI employees to reply with images, audio/video files, and attachments?
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Skill
- What are Skills? How to Configure and Use Skills?
- How to Set Up AI-Powered Employees to Proactively Follow Up with Customers?
- How to Set Up AI Employees to Collect Customer Information?
- How to Set Up AI Employees to Update Customer Tags?
- How to Make AI Employees Learn Advertising Information?
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Plugin
- What are plugins? What are tools?
- Tutorial | Connect your Shopify Store to HelpKnow to Enable Order Query + Product Recommendation
- Tutorial | Connect your Shoppass store to HelpKnow to provide your customers with self-service order logistics query service
- Tutorial | Integrating WooCommerce to Implement Product Search and Recommendation
- Custom plugins and tools
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FAQs
- How to Troubleshoot When AI Employee Responses Do Not Meet Expectations?
- Why doesn't the AI employee reply after the customer sends a message?
- How to configure AI employees to only handle new customers, while existing customers are handled by human staff?
- Why are there no changes in responses after modifying AI employee configurations?
- How to optimize the AI employee's responses if they are ineffective?
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