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Knowledge
- How to add a knowledge base for AI employees?
- How to add product descriptions, operating instructions, and other content to a document?
- How to add frequently asked questions and corresponding answers using Q&A?
- How to use materials to get AI employees to reply with images, audio/video files, and attachments?
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FAQs
- How to Troubleshoot When AI Employee Responses Do Not Meet Expectations?
- Why doesn't the AI employee reply after the customer sends a message?
- How to configure AI employees to only handle new customers, while existing customers are handled by human staff?
- Why are there no changes in responses after modifying AI employee configurations?
- How to optimize the AI employee's responses if they are ineffective?
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