Tutorial | Integrating WooCommerce to Implement Product Search and Recommendation

With the WooCommerce plugin provided by Helpknow, your AI employees will have direct access to the online store database, enabling real-time inventory checks, personalized product recommendations, and accurate price confirmation . Here are the three core steps to complete the integration:

Step 1: Generate API authorization key in WooCommerce

To allow Helpknow to securely access your product information, you need to complete the authorization configuration in the WordPress admin panel:

1. Log in to your WordPress admin panel.
2. Click on the left-hand menu in sequence: WooCommerce -> Settings .
3. In the top tab, select Advanced , and then click the REST API link below.
4. Click "Create API Key" or "Add Key" .
5. Configuration details:
   • Description: Enter Helpknow_AI.
   • User: Keep the default administrator account.
   • Permissions: Please be sure to select "Read Only".
6. Click "Generate API Key," and the system will provide you with a Consumer Key and a Consumer Secret . Please copy and save them safely.

Step 2: Activate tool authentication on the Helpknow platform

Enter the obtained key into the Helpknow platform to complete the final step of the data link:

• Go to Helpknow's AI employee configuration page and click "Manage Plugins" in the upper right corner of the Tools module.
• Locate the WooCommerce plugin and click "Authenticate" .
• In the pop-up configuration box, fill in the following information in sequence:
  • Store Domain: Your store's main domain (e.g., example.com, no HTTP header required).
  • Key: Enter the string that just started with ck_.
  • Secert: Enter the string that just started with cs_.
• Click "Save" . When the status shows "Authorized", it means your store has been successfully connected to AI.

Step 3: Link the tool to the AI employee and configure the guidance text.

By adding the configured tools to the AI employees that need to use them, and writing the usage scenarios and conditions for the tools in the AI employee persona, you can provide your customers with the ability to query orders and recommend products on the WooCommerce platform.

Add the following instructions to the AI employee's "persona" :

AI execution logic suggestions:
- When a user asks "What recommendations do you have?" or "How can I find a product?", the Search_Products tool must be called to obtain real-time data.
- After obtaining the data, please present the product name, price, and inventory status in a professional sales guide manner, and guide the user to place an order.
- If the search results are empty, please try broadening your keywords and searching again.