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How to use materials to get AI employees to reply with images, audio/video files, and attachments?
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Last modified: 2026-08-04
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Getting Started
How to Create an AI Employee and Connect It to Your Website and Social Media Channels?
How to Test the Actual Reception Effectiveness of AI Employees?
Contact us (dedicated customer service)
Agent
AI Employee Configuration Page Function Introduction
How to Configure Character Settings for an AI Employee?
How to Make AI Respond More Like a Real Person?
How to set up AI employees to automatically stop replying?
How to Set Up AI-Powered Employee Group Chat Replies?
How to get AI to reply with images, audio/video files, and attachments?
AI Employee Image Recognition Function Introduction
Transfer to human
How do I set up an AI employee to transfer conversations to a human agent?
Why didn't the conversion from AI employees to human employees take effect?
Knowledge
How to add a knowledge base for AI employees?
How to add product descriptions, operating instructions, and other content to a document?
How to add frequently asked questions and corresponding answers using Q&A?
How to use materials to get AI employees to reply with images, audio/video files, and attachments?
Skill & Plugin
Skill
What are Skills? How to Configure and Use Skills?
How to Set Up AI-Powered Employees to Proactively Follow Up with Customers?
How to Set Up AI Employees to Collect Customer Information?
How to Set Up AI Employees to Update Customer Tags?
How to Make AI Employees Learn Advertising Information?
Plugin
What are plugins? What are tools?
Tutorial | Connect your Shopify Store to HelpKnow to Enable Order Query + Product Recommendation
Tutorial | Connect your Shoppass store to HelpKnow to provide your customers with self-service order logistics query service
Tutorial | Integrating WooCommerce to Implement Product Search and Recommendation
Custom plugins and tools
Why didn't the AI employee use the tools as expected?
Statistics
Introduction to Statistical Analysis Functions
How to view AI employee consumption details?
How to view the details of AI employee conversations?
Session Resolution Status Explanation
FAQs
How to Troubleshoot When AI Employee Responses Do Not Meet Expectations?
Why doesn't the AI employee reply after the customer sends a message?
How to configure AI employees to only handle new customers, while existing customers are handled by human staff?
Why are there no changes in responses after modifying AI employee configurations?
How to optimize the AI employee's responses if they are ineffective?
How do I authorize the synchronization of the HelpLook knowledge base?
Plans & Pricing
Message Quota and Pricing
How do I apply for an invoice?
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