How do I authorize the synchronization of the HelpLook knowledge base?

HelpLook AI Knowledge Base helps you quickly build knowledge bases/help centers/corporate blogs. Its main advantages are fast and accurate knowledge retrieval, and its built-in AI intelligent search service provides instant support for customers and employees. It supports custom domains, SEO configuration, multiple languages, SSO single sign-on, and seamless login.

Learn more: "HelpLook AI Knowledge Base User Guide"

I. Authorization Synchronization

1. On the HelpKnow.ai 【AI Employee Configuration】 page, click “Manage Knowledge” in the Knowledge module, create or select an existing knowledge base, and in “Documents - Add Content”, select “Sync External Content - HelpLook”.

2. After clicking "Authorize", you will be redirected to the HelpLook login page.

3. After logging in, you can synchronize the knowledge base site under the HelpLook project owner's (super administrator) account.

*Only content that has been published and has its AI training switch enabled will be synchronized.

*AI training and development for this article is enabled by default. You can manually disable it if you do not wish to submit it for AI training.

II. Configuring AI Employee Speech Corpus

After authorization and synchronization are complete, you can add a knowledge base in [AI Employee - Configuration] to serve as the training corpus for the AI employee.

III. Synchronous Updates

1. Click "Add Content - Sync External Content" to customize the number of days for automatic synchronization.