How to obtain the SaleSmartly chat session ID?

I. Retrieve the session ID of an unfinished conversation from the chat page

If the customer's session has not ended, the session ID can be viewed directly on the SaleSmartly "Chat" page.

Operating steps:

1. Enter the SaleSmartly "Chat" page.
2. In the conversation list on the left, find the customer conversation you want to view.
3. Click to view conversation details.
4. In the "Conversation Information" area of "Customer Information" on the right, find the current session ID and click the copy button on the right to copy it.

II. Retrieve the session ID of the ended session from the session list.

If a customer session has ended, you can view it in SaleSmartly under "Customers > Session List > Ended Sessions".

Operating steps:

1. Go to the SaleSmartly page under "Customers > Session List > Ended Sessions" .
2. Locate the target session, view and copy the corresponding ID in the "Session ID" column.